Tuesday, August 24, 2021

Operations Associate at Mkobo Microfinance Bank Limited

Job Description











Mkobo is currently pivoting to a full-service digital bank/Neobank by launching mkobobank.com. Our goal is to help hard-working people to grow their wealth by making it easy for them to earn, save, spend and invest their hard-earned money. We are currently recruiting dynamic, creative, flexible and experienced team members with a passion for everything technology and a commitment to add their quota to the success of our vision.




We are recruiting to fill the position below:


Job Title: Operations Associate


Location: Yaba, Lagos

Employment Type: Full-time




Job Description



  • Mkobo is currently pivoting to a full-service digital bank/Neobank by launching mkobobank.com.

  • Our goal is to help hard-working people grow their wealth by making it easy for them to Earn, Save, Spend and Invest their hard-earned money.

  • To this end, we are recruiting an Operations Associate who shall have the responsibility to oversee the day-to-day business operations for the business.

  • The ideal candidate will have had some hands-on experience working within a Commercial or Microfinance or Fintech within the Operations team.

  • This role will assist in the setup/implementation of banking operations and the policies required to support the launch of a new challenger/Neobank and also providing solutions that drive both customer and business value.

  • Ensure all operations team functions are carried out in accordance with laid down procedures & policies in the manuals and SOPs.

  • Ensure that all customer support requests are assigned and attended to within the SLA

  • Provide prompt, error-free and quality customer service.

  • Respond to customer enquiries promptly through all channels

  • Processing of savings, Fixed deposit, and other customer applications/requests

  • Manage customer complaints through an effective customer complaints resolutions process.

  • Develop strategies to minimize customer complaints and suggest ways of managing the perception of the Company.

  • Providing business and operational support to all departments

  • Define, measure, monitor, and report on operations KPI and metrics on a weekly and monthly basis

  • Liaise with 3rd party IT vendors for the support and maintenance of systems.

  • Any other corporate administrative duties may be required from time to time.


Qualifications / Skills Required



  • Interested candidates should possess a Master’s Degree with 2 – 4 years of work experience.

  • Understanding of operational control methodologies in Microfinance banks.

  • Excellent skills in impact analysis and measurement.

  • Proficient English skills in writing and speaking.

  • Excellent critical thinking and solution-oriented, self-starter results-oriented person.

  • Strong planning, organizational and time management abilities

  • High-level influencing and interpersonal skills

  • Relationship building, negotiation, problem-solving and troubleshooting.




Application Closing Date

23rd September, 2021.



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