Customer Experience Officer at Creditclan Tech Limited

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CreditClan is a Fully Technology Company with the sole mission of crashing Credit origination turn-around-time to Minutes, no matter the complexity of transaction. With over $65bn worth of consumer credit brokered yearly in Africa between Borrowers and lenders, CreditClan is positioning itself as the go-to Platform-as-a-service for lending operations.



Read more about this company

 

Customer Experience Officer

• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Customer Care&nbsp

Description

• Ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Managelargeamounts of incoming calls.


• Generate sales leads.


• Identify and assess customers’ needs to achieve satisfaction.


• Build sustainable relationships and trust with customer accounts through open and interactive communication.


• Provide accurate, valid and complete information by using the right methods/tools.


• Meet personal/customer service teamsales targets and call handling quotas.


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.


• Keep records of customer interactions, process customer accounts and file documents.


• Follow communication procedures, guidelines and policies.


• Take the extra mile to engage customers.

Requirements

• Proven customer support experience or experience as a Client Service Officer.


• Track record of over-achieving quota.


• Strong phone contact handling skills and active listening.


• Familiarity with CRM systems and practices.


• Customer orientation and ability to adapt/respond to different types of characters.


• Excellent communication and presentation skills.


• Ability to multi-task, prioritizes, and manages time effectively.


• First degree.


• At least 2 years work experience

Method of Application

Interested and qualified candidates should send their CV to: jobs@creditclan.com using the Job Title as the subject of the email.

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source: https://jobcenternigeria.com/customer-experience-officer-at-creditclan-tech-limited/